Complaints are received on a 24 hour basis; however, if the matter is urgent and outside regular City Hall office hours (M-F 8:30-4:30) please call the office to be connected to a person.

The City of Armstrong’s priority is to protect all Complainants’ information. Information is not released for the following reasons:

• It is an unreasonable invasion of personal privacy as identified in the Freedom of Information, Protection of Privacy Act (FOIPPA) Legislation.

• It is supplied in confidence in relation to the complainant.

• It is detrimental to a bylaw enforcement investigation and or its outcomes.

• It would reveal the identity of a confidential source of bylaw enforcement information.