Residents may contact the Bylaw Compliance & Services Department by calling City Hall or completing the form displayed below. Complaints may be received on a 24/7 basis.

Bylaw Office Hours: Monday to Friday 8:30 a.m. to 4:30 p.m.

Calls for services after bylaw office hours will be managed through the City’s answering service.

*If it is of an urgent nature, please contact the North Okanagan RCMP at 250-546-3028,

or in case of an emergency, please call 911.

The City of Armstrong provides seasonal coverage based on calls for services through a contracted service and is managed by the City’s Chief Bylaw Officer/Manager of Community Services.

Complaints must be initiated in person, by written complaint (e-mail or letter), by phone.

A complaint with respect to an alleged contravention of a municipal bylaw must provide:

• Your name, address, and phone number/email;
• A description of the nature and address of the alleged contravention.

Complainants’ information is not released for the following reasons:

• It is an unreasonable invasion of personal privacy as identified in the Freedom of Information, Protection of Privacy Act (FOIPPA) Legislation.
• It is supplied in confidence in relation to the complainant.
• It is detrimental to a bylaw enforcement investigation and or its outcomes.
• It would reveal the identity of a confidential source of bylaw enforcement information.

Complaints will be investigated on a priority basis based on the following criteria:

• Health, safety, and security of the public;
• Damage to the environment;
• The impact of the violation on the community;
• The impact of the violation on the complainant;
• The nature of the complaint and the allegation (ie. repeat offence).

Depending on the nature of the complaint, the Bylaw Enforcement Officer may contact the complainant for additional detail and may provide expected timelines for the complaint to be addressed or provide reasons why the complaint will not be investigated.

In determining whether to commence enforcement proceedings, the City may consider one or more of the following criteria:

• Whether public safety is at risk;
• The scale, nature, and duration of the contravention;
• The amount of time that has lapsed since the contravention occurred;
• The impact of the contravention on the community;
• The resources available to resolve the matter;
• The costs associated with enforcement action;
• The probability of a successful outcome;
• The policy implications of the enforcement action and the potential for precedents;
• Whether enforcement may be a deterrent in future cases.

The City’s primary enforcement objective shall be to obtain voluntary compliance.

If voluntary compliance is not achieved, the City may exercise enforcement powers in accordance with the following remedies:

• The issuance of an Order to Comply;
• The issuance of a Municipal Ticket or Bylaw Offence Notice;
• Quasi-criminal proceedings in Provincial Court, including prosecutions under the Offence Act, and any other remedy as set out in Section 260 of the Community Charter;
• Supreme Court injunction proceedings as set out in Section 274 of the Community Charter;
• Remedial action and any other remedy as set out in Part 3, Divisions 5-12 of the Community Charter, and the City may further seek to fulfill those requirements at the expense of the person in contravention, in accordance with the provisions of Section 17 of the Community Charter.

The City retains the discretion to not commence enforcement proceedings in accordance with one or more of the criteria listed in Section 4.1 of the Bylaw Enforcement Policy.