Utility Notice Information
Utility Notices are comprised of Water, Sewer, and Garbage Services
Quarterly Utility Notices
Mailed out the month following the end of the quarter and are due 45 days from date of invoice. All Commercial properties are billed quarterly. Only residential properties with a remote reading device (MXU or SmartPoint) installed are billed quarterly. If you have not received an invoice by the end of the month following, please contact City Hall.
Semi-Annual Utility Notices
Mailed out the month following the end of the period and are due 45 days from date of invoice. All residential properties with only a black touchpad installed on the side of their house or pit are billed semi-annually. If you have not received an invoice by the end of the month following, please contact City Hall.
Payment Options
Pre-pay utilities with our Pre-Authorized Payment Plan.
Complete the form below and return to City Hall.
In Person
Accepted: Cash, Debit, or Cheques (made payable to City of Armstrong).
The office is open from 8:30 a.m. – 4:30 p.m. Monday to Friday; closed weekends & statutory holidays.
Located: 3535 Bridge Street, Armstrong BC
After Hours: use the mail slot to the left of front door.
Please Note: the City does not accept credit cards.
Accepted: Cheques (made payable to City of Armstrong).
Mail to:
PO Box 40
Armstrong, BC V0E 1B0
*Post marks are NOT accepted as date of payment.
Ensure you allow time for Canada Post to deliver your mail.
Online
Accepted: Online/telephone banking payments through your financial institution.
Payee: Armstrong, City of – Utilities
Account #: Located on the top left-hand side of your notice.
Payments made to the wrong account are subject to a transfer fee as per the current Rates & Fees Bylaw and/or may be rejected because of invalid account numbers.
Please ensure you are using the correct payee and account number prior to making your payment. All online payments are applied according to the information provided by you.
It is advised to allow at least 2-3 business days for processing, but please confirm with your bank for their payment processing timelines to avoid penalties.
Please Note: the City does not accept e-transfers.
History
2018 Changes
Council made the decision to have all charges for the water and sewer services appear in one place; on the utility invoice.
Previously, water consumption and a small fixed fee appeared on the water invoice and a water parcel tax, a sewer parcel tax and a sewer user fee appeared on the property tax invoice.
- To provide separate and clear property tax and utility notices
- The fixed fees were established to ensure that funds for the City’s aging water and sewer capital infrastructure will be available when needed
- Ensure that the operating costs of the water and sewer systems are covered by the water consumption charge and sewer user fee
Council received the Master Sewer Plan (2014) and the Water Master Plan (2017) which outline various required changes, upgrades and recommended improvements that need to be completed on our water and sewer systems.
Council hosted two open houses in the spring of 2018 to review these changes with residents and business owners.
Utilities
The City of Armstrong provides water, sewer and garbage services to properties throughout the community.
Utility Notices are comprised of Water, Sewer, and Garbage Services.
Online Utility
Account Portal
Utility Notices have been mailed
Quarterly and semi-annual utility notices have been mailed to property owners on October 19, 2026.
Payment is due December 9, 2026. If you have not received yout notic, please contact City Hall.
Utility Billing Cycles
Utility notices are mailed the month following the end of the billing period and are due 45 days from the invoice.
| Quarter | Billing Period | Mailed | Due* |
|---|---|---|---|
| 1st | Jan 1 – Mar 31 | April | May |
| 2nd | Apr 1 – Jun 30 | July | August |
| 3rd | Jul 1 – Sep 30 | October | November |
| 4th | Oct 1 – Dec 31 | January | February |
| Cycle | Billing Period | Mailed | Due* |
|---|---|---|---|
| Summer | Apr 1 – Sep 30 | October | November |
| Winter | Oct 1 – Mar 31 | April | May |
Important Billing Information
Utility notices are mailed the month following the end of each billing period. Payments are due 45 days from the invoice date.
If you have not received your notice by the end of the mailing month, please contact City Hall.
How to Pay Your Utility Bill
Online Banking
Pay your utility bill through online or telephone banking with your financial institution.
Payee: Armstrong, City of – Utilities
Account #: Located on the top left-hand side of your utility notice.
Allow at least 2–3 business days for payment processing.
In-Person
Pay at City Hall using cash, debit or cheque (made payable to the City of Armstrong).
3535 Bridge Street
Armstrong, BC
Office Hours:
Monday–Friday, 8:30 a.m.–4:30 p.m.
Closed weekends and statutory holidays.
After Hours: A mail slot is available to the left of the front entrance for cheque payments.
By Mail
Mail your payment by cheque, payable to the City of Armstrong.
Mailing Address
City of Armstrong
PO Box 40
Armstrong, BC V0E 1B0
Important Reminder:
Postal postmarks are not accepted as the payment date. Please allow sufficient time for mail delivery to avoid late payment penalties.
Pre-Authorized Payments
Make managing your utility payments easier with the City’s Pre-Authorized Payment Plan.
Complete the application form and return it to City Hall to enrol in the program.
Pre-Authorized Payment Plan Form
Please contact City Hall for information about enrolment and payment arrangements.
Important
Payment
Information
The City of Armstrong does not accept credit cards or e-transfers.
Please verify your utility account number before making a payment. Payments made to an incorrect account may be subject to a transfer fee or rejected.
Allow at least 2–3 business days for online banking payments to process, and confirm processing timelines with your financial institution.
Online Utility
Account Portal
Register for the City of Armstrong’s online utility portal to access your utility account information online.
Utility Policies & Resources
Find helpful policies, documents and background information about utility services and billing in the City of Armstrong.
Utility Policy
Utility Newsletter
2018 Open House
Understanding the 2018 Utility Billing Changes
In 2018, the City of Armstrong updated how water and sewer charges appear on utility and property tax notices.
Previously, certain water and sewer charges were included on property tax notices. These charges were consolidated onto utility invoices to provide clearer separation between property taxes and utility services.
The changes also established fixed fees to help fund future water and sewer infrastructure improvements, while consumption and user charges support system operating costs.
These changes were informed by the City’s 2014 Master Sewer Plan and 2017 Water Master Plan. Council also hosted two public open houses in spring 2018 to share information and answer questions.
Utility Billing History
Utility Notice Information
Utility Notices are comprised of Water, Sewer, and Garbage Services
Payment Options
Pre-pay utilities with our Pre-Authorized Payment Plan.
Complete the form below and return to City Hall.
In Person
Accepted: Cash, Debit, or Cheques (made payable to City of Armstrong).
The office is open from 8:30 a.m. – 4:30 p.m. Monday to Friday; closed weekends & statutory holidays.
Located: 3535 Bridge Street, Armstrong BC
After Hours: use the mail slot to the left of front door.
Please Note: the City does not accept credit cards.
Accepted: Cheques (made payable to City of Armstrong).
Mail to:
PO Box 40
Armstrong, BC V0E 1B0
*Post marks are NOT accepted as date of payment.
Ensure you allow time for Canada Post to deliver your mail.
Online
Accepted: Online/telephone banking payments through your financial institution.
Payee: Armstrong, City of – Utilities
Account #: Located on the top left-hand side of your notice.
Payments made to the wrong account are subject to a transfer fee as per the current Rates & Fees Bylaw and/or may be rejected because of invalid account numbers.
Please ensure you are using the correct payee and account number prior to making your payment. All online payments are applied according to the information provided by you.
It is advised to allow at least 2-3 business days for processing, but please confirm with your bank for their payment processing timelines to avoid penalties.
Please Note: the City does not accept e-transfers.
Quarterly
Utility Notices
Mailed out the month following the end of the quarter and are due 45 days from date of invoice. All Commercial properties are billed quarterly. Only residential properties with a remote reading device (MXU or SmartPoint) installed are billed quarterly. If you have not received an invoice by the end of the month following, please contact City Hall.
Semi-Annual Utility Notices
Mailed out the month following the end of the period and are due 45 days from date of invoice. All residential properties with only a black touchpad installed on the side of their house or pit are billed semi-annually. If you have not received an invoice by the end of the month following, please contact City Hall.
History
Changes in 2018:
- To provide separate and clear property tax and utility notices
- The fixed fees were established to ensure that funds for the City’s aging water and sewer capital infrastructure will be available when needed
- Ensure that the operating costs of the water and sewer systems are covered by the water consumption charge and sewer user fee
Council made the decision to have all charges for the water and sewer services appear in one place; on the utility invoice.
Previously, water consumption and a small fixed fee appeared on the water invoice and a water parcel tax, a sewer parcel tax and a sewer user fee appeared on the property tax invoice.
Council received the Master Sewer Plan (2014) and the Water Master Plan (2017) which outline various required changes, upgrades and recommended improvements that need to be completed on our water and sewer systems.
Council hosted two open houses in the spring of 2018 to review these changes with residents and business owners.